Refund Policy

1. Who processes your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Approved refunds are paid back to the original payment method by Paddle.

2. Tune packs and Pro Video tokens

You can request a full refund within 14 days of purchase as long as none of the tunes or tokens from that pack have been used. Once you have used any tunes or tokens from a pack, that pack is no longer refundable, because the songs or videos have already been generated for you.

3. Premium subscription

• You can cancel Premium at any time from your billing page. You keep Premium until the end of the period you already paid for, and you will not be charged again.
• You can request a refund of a Premium payment within 14 days of that payment if you have not used any of the tunes included with that billing period.
• Payments for billing periods in which you have used included tunes are not refundable.

4. Failed generations

If a song or video fails to generate, the tunes or tokens it used are returned to your balance automatically. You do not need to request a refund for failed generations.

5. Free and promotional tunes

Free tunes, gifts, and promotional balances have no cash value and cannot be refunded or exchanged for money.

6. How to request a refund

Email support@lajlak.com with the email address on your account and your order number (from your Paddle receipt), or contact Paddle directly through the link in your receipt. Once a refund is approved, the tunes, tokens, or Premium access from that purchase are removed from your account.

7. Your legal rights

Nothing in this policy limits any rights you have under the consumer protection laws of your country of residence.